Refund & Cancellation Policy

Last updated: October 11, 2026
Effective from: October 11, 2026. Purchases made before this date stay under the policy in effect when you bought (Section 11).

Summary: You can cancel any plan at any time to stop future charges. A first paid subscription can be refunded in full within 7 days if you have barely used it. Credits you have already spent are not refundable, and unused credits expire on the schedule in Section 4. If we end a plan or the API, we refund what you prepaid and did not use.

1. Scope of This Policy

This Refund & Cancellation Policy applies to everything you pay Vaquill AI (“we,” “our,” or “us”) for, including:

  • Vaquill API subscription plans (Vaquill API Pro and Vaquill API Business), billed monthly or annually, which include a credit allowance
  • Pay-as-you-go credit top-ups, bought in any amount from the minimum shown at checkout
  • Subscriptions to the Vaquill application, for accounts that already have one

White-label, reseller, data-delivery, enterprise, and other custom agreements are governed by their signed order form. Where an order form says something different about refunds, cancellation, or expiry, the order form controls.

Vaquill AI is a software-as-a-service product. We do not sell courses, training programs, or physical goods. Payments are processed by Dodo Payments.

2. 7-Day Refund Window for a First Subscription

If you buy a paid subscription for the first time, you may request a full refund within 7 days of the initial charge, provided:

  • This is your first paid subscription with Vaquill AI (the window does not reset on renewal or plan changes)
  • You have not used more than a reasonable evaluation amount of API credits or application queries (we will review usage in good faith)
  • You request the refund by emailing contact@vaquill.ai with the subject line “Refund Request”

Refunds on annual plans purchased at a discount are prorated against the equivalent monthly rate if any material usage has occurred. Credits already spent are never returned in cash.

3. Cancellation

You can cancel a subscription at any time from your account settings or by emailing contact@vaquill.ai.

  • Monthly plans: Cancellation takes effect at the end of the current billing cycle. You keep access, and your plan’s credit allowance, through the end of the period you paid for.
  • Annual plans: Cancellation stops the next renewal. Refunds for the unused portion of an annual plan outside the 7-day window are issued at our discretion on a pro-rata basis.
  • Pay-as-you-go credits: There is nothing to cancel. You are only charged when you choose to top up.
  • No cancellation fees.

Cancelling does not touch credits you bought separately. They stay on your account until they expire under Section 4.

4. API Credits

API usage is metered in credits, and 1 credit is $0.01 USD. Credits come from three places, and they behave differently:

  • Purchased credits (top-ups): expire 12 months after the date you bought them. They are non-refundable once purchased, except where this policy or the law says otherwise.
  • Plan credits (the monthly allowance in a subscription): use-it-or-lose-it. Unused plan credits are forfeited at the end of the billing period and do not roll over. On an annual plan the allowance is released monthly.
  • Welcome and promotional credits: free, expire 90 days after they are granted, and have no cash value.

When you make a call, promotional credits are spent first, then plan credits, then purchased credits, so the credits most likely to be forfeited are used before the ones you paid for separately. Your balance, split by source and with the next expiry date, is available any time from the free /credits/balance endpoint and in the console.

Where the API charges for a call it then cannot answer, such as a lookup that fails on our side, the credits are returned to your balance automatically. The pricing page in the documentation says which endpoints refund an empty result and which charge for it. If you think you were charged for a call that should have been refunded, email us with the request time and key prefix and we will review it.

If Vaquill AI discontinues the API, we refund the unused balance of purchased credits at the original purchase price.

5. Full-Refund Circumstances (Outside the 7-Day Window)

You may be eligible for a full refund of the affected charge even after 7 days if:

  • A duplicate charge was processed due to a payment or technical error.
  • We materially change the service (remove a core feature you rely on) during an active subscription term.
  • A sustained outage prevents you from using the service for more than 72 hours and we are unable to restore access.
  • You were billed after a verified cancellation request.
  • We end a corpus, endpoint, or plan you paid for and the Terms of Service give you a refund for it (Section 13 of the Terms).

6. Non-Refundable Situations

Refunds will not be issued where:

  • More than 7 days have passed since your first paid subscription charge and none of the situations in Section 5 apply.
  • Credits have been consumed.
  • Plan credits or promotional credits expired unused.
  • Purchased credits expired after 12 months.
  • You have violated our Terms of Service and the account has been suspended for cause.
  • The request is based solely on change of mind after significant use.
  • The data you retrieved was accurate to the source we hold but you needed something we do not cover. Coverage for each jurisdiction is published, so check it before you buy.

7. How to Request a Refund

  1. Email contact@vaquill.ai with the subject line “Refund Request” and include:
    • Email address on the account
    • Invoice or transaction ID
    • Plan or credit top-up purchased
    • Reason for the refund
  2. We will acknowledge your request within 2 business days.
  3. We will decide within 7 business days.
  4. Approved refunds are returned to the original payment method within 5–10 business days (bank processing times apply).

8. Access After Refund

Once a refund is approved:

  • The subscription is canceled immediately.
  • The credits that were part of the refunded purchase are removed from your balance. Credits left over from other purchases are not affected.
  • API keys keep working only while you hold credits or an active plan. With neither, calls return a payment-required error until you add credits.
  • Data you uploaded to the Vaquill application remains available for 30 days, after which it may be deleted (see our Delete My Data page to remove it sooner).

Refunding a purchase does not take back responses you already retrieved. What you may keep and what you must delete after termination is set by Section 21.8 of the Terms of Service.

9. Discontinuation of Service

If Vaquill AI discontinues a paid plan or the service as a whole, we will provide at least 30 days’ notice and refund any prepaid, unused portion of your subscription and any unused purchased credits.

10. Taxes

All prices are shown in USD. Applicable taxes, such as sales tax, VAT, or GST where required, are calculated at checkout or shown on your invoice. Refunds include any tax that was charged on the refunded amount.

11. Changes to This Policy

We may update this policy from time to time. Changes apply to purchases made after the “Last updated” date at the top of this page. Existing purchases are governed by the policy that was in effect at the time of the transaction.

12. Contact

For refund or cancellation questions:

  • Email: contact@vaquill.ai
  • Business hours: Monday – Friday, 9:00 AM – 6:00 PM ET (excluding US federal holidays)