Refund & Cancellation Policy

Last updated: April 16, 2026

Effective from: April 16, 2026

Summary: Vaquill AI offers a 7-day refund window for new paid subscriptions, and you can cancel at any time to prevent future charges. API credits are non-refundable once consumed. See the sections below for full terms.

1. Scope of This Policy

This Refund & Cancellation Policy applies to all paid products and services offered by Vaquill AI (“we,” “our,” or “us”), including:

  • Monthly and annual subscription plans (Professional, Power, Enterprise)
  • API access and prepaid API credits
  • Enterprise and custom plans

Vaquill AI is a software-as-a-service (SaaS) product. We do not sell courses, training programs, or physical goods.

2. 7-Day Refund Window for New Subscriptions

If you purchase a new paid subscription for the first time, you may request a full refund within 7 days of the initial charge, provided:

  • This is your first paid subscription with Vaquill AI (refund window does not reset on renewal or plan changes)
  • You have not used more than a reasonable evaluation amount of API calls or AI queries (we will review usage in good faith)
  • You request the refund by emailing contact@vaquill.ai with the subject line “Refund Request”

Refunds on annual plans purchased at a discount will be prorated against the equivalent monthly rate if any material usage has occurred.

3. Cancellation

You can cancel your subscription at any time from your account settings or by emailing contact@vaquill.ai.

  • Monthly plans: Cancellation takes effect at the end of the current billing cycle. You retain access through the end of the period you paid for.
  • Annual plans: Cancellation stops the next renewal. Refunds for the unused portion of an annual plan outside the 7-day window are issued at our discretion on a pro-rata basis.
  • No cancellation fees.

4. API Credits

Prepaid API credits are non-refundable once purchased, except where required by law. Unused credits remain on your account and do not expire for at least 12 months. If Vaquill AI discontinues the API, we will refund the unused balance of credits at the original purchase price.

5. Full-Refund Circumstances (Outside the 7-Day Window)

You may be eligible for a full refund even after 7 days if:

  • A duplicate charge was processed due to a payment or technical error.
  • We materially change the service (remove a core feature you rely on) during an active subscription term.
  • A sustained outage prevents you from accessing the service for more than 72 hours and we are unable to restore access.
  • You were billed after a verified cancellation request.

6. Non-Refundable Situations

Refunds will not be issued where:

  • More than 7 days have passed since your first paid subscription charge and none of the situations in Section 5 apply.
  • API credits have been consumed.
  • You have violated our Terms of Service and the account has been suspended for cause.
  • The request is based solely on change of mind after significant use.

7. How to Request a Refund

  1. Email contact@vaquill.ai with the subject line “Refund Request” and include:
    • Email address on the account
    • Invoice or transaction ID
    • Plan or credit pack purchased
    • Reason for the refund
  2. We will acknowledge your request within 2 business days.
  3. We will decide within 7 business days.
  4. Approved refunds are returned to the original payment method within 5–10 business days (bank processing times apply).

8. Access After Refund

Once a refund is approved:

  • Your subscription is canceled immediately.
  • Paid features (AI queries, case law search, API access) are turned off.
  • Data uploaded to your account remains available for 30 days, after which it may be deleted (see our Delete My Data page to remove it sooner).

9. Discontinuation of Service

If Vaquill AI discontinues a paid plan or the service as a whole, we will provide at least 30 days' notice and refund any prepaid, unused portion of your subscription and any unused API credits.

10. Taxes

All prices are shown in USD. Applicable US sales tax is added at checkout where required. Refunds include any tax that was charged on the refunded amount.

11. Changes to This Policy

We may update this policy from time to time. Changes apply to purchases made after the “Last updated” date at the top of this page. Existing purchases are governed by the policy that was in effect at the time of the transaction.

12. Contact

For refund or cancellation questions:

  • Email: contact@vaquill.ai
  • Business hours: Monday – Friday, 9:00 AM – 6:00 PM ET (excluding US federal holidays)